Platform Manager (m/w/d)

Permanent employee, Full-time · Campus Berlin Mitte

Responsibilities

The Factory Berlin vision is to give the innovators an empower network, and as a member of the community team you’ll be the heart and soul of making this vision come to life.
In our team you’ll have the opportunity to connect with amazing people, experiment with the creation of new projects and products to activate our community, and lead on our existing favourites to engage our members daily.

Responsibilities:

Contributing to the overall development of the membership offerings, understanding the product potential and proposing ideas for new offers, features and membership products
Supporting members through their membership lifetime by reviewing and processing applications, presenting the Factory Network to new members at Welcome Meetings, and collecting product feedback during Community Office Hours
Conceptualising and managing all local community event formats, from social events like Community Breakfast and Check Out Drinks to pitching and professional networking events like Meet & Pitch and Investor Reverse Pitch.
Curating external partners and community leaders to increase our programming offer through Factory’s Circles program (which are member-led sub-communities) and the Community Hub (which is a self-run events space for partners and members). Supporting these individuals with marketing and event management support
Actively networking with individual members, partners, startups and corporate members within the community to better understand their needs, scouting members for opportunities (i.e. events and program participation)
Scouting, negotiating and managing community partnerships with external companies for the benefit of our members (i.e. programming support, member discounts, opportunities and perks)
Ideating new formats to empower our members, whether AMA forums, workshops, Office Hours or any new unique ideas.
Collaborating with the Communications Manager and Community Desk team to be an active point-of-contact and touchpoint for our members; assisting with member queries, suggestions and complaints where necessary

Qualifications

2+ years of professional experience in Community Management, Business Development, Customer Service
A high understanding of service standards and customer orientation
Experience working across functions in a small team
A strong interest in and understanding of the startup, tech and creative ecosystems in Berlin
Outstanding written and spoken communication skills, and exceptional interpersonal and networking skills.
A warm and empathetic personality that excels at connecting people and creating hospitable experiences.
Highly effective organisational skills with ability to work across various projects at one time
Solid command of Mac OS and Google for Work apps
Fluency in German and English

Your reward

Flexible work options with set home office and mobile working days
Permanent employment contract with 28 days holiday
Exciting projects in an exciting and innovative environment
A MacBook and an iPhone as work equipment
Regular team events
Free drinks and a monthly travel allowance
Free Factory membership and access to our Factory Community

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About us

About Factory Berlin: Factory Berlin stands as a dynamic nexus of over 5,000 members from myriad disciplines, united in their quest to reshape the world. As a hub for the most enterprising creators, we enable our vibrant community to connect, collaborate, and flourish collectively. Serving as a platform for active networking, knowledge exchange, and co-creation, we provide digital tools, communal spaces, startup labs, events, and programs that equip creators with the necessary resources to actualize their dreams and generate significant positive outcomes. In addition, members benefit from workspace availability at two sites in Berlin and another in Hamburg, all bolstered by esteemed partners including Mastercard, TikTok, CareerFoundry, CELO, Westerwelle Foundation, and numerous others. Embracing a culture that champions creative innovation, Factory Berlin is dedicated to constructing a more benevolent world.

Our Mission: Factory Network committed to giving the innovators an empowering network that fortifies our dedication to diversity, inclusion, and equity not just within our community, but among our workforce as well.

We acknowledge and celebrate diversity in all its manifestations within our team. In harmony with our advocacy for marginalized groups, we are earnestly cultivating a diverse workforce that includes BIPOC, LGBTQIA+ individuals, and persons with disabilities. We strongly encourage candidates from these backgrounds to apply.

In our quest to foster an inclusive workplace for all marginalized personnel, we complement our existing Diversity, Inclusion & Equity initiatives with the LIP Group (Lifting Intersectional Perspectives) peer advice network, constantly seeking innovative methods to buttress every employee.

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